# AI chatbot

> A conversational interface backed by a language model — useful when it answers from your real data and hands off gracefully when it cannot.

The demo is easy and the product is hard: a chatbot that answers from a real, maintained knowledge base — prices, policies, opening hours — is a front-desk employee; one that improvises is a liability with a chat bubble. The difference is grounding, scope limits and a visible path to a human.

The questions that decide success are not which model but what it is allowed to do: read-only or able to act, which data it may quote, and what happens at the boundary — 'I do not know, here is how to reach us' is a feature, not a failure.

## Related terms

- https://dfieldsolutions.com/en/glossary/rag.md
- https://dfieldsolutions.com/en/glossary/knowledge-base.md
- https://dfieldsolutions.com/en/glossary/ai-guardrails.md

---

Source: https://dfieldsolutions.com/en/glossary/ai-chatbot
DField Solutions — Dunakeszi, Hungary — dezso@dfieldsolutions.com
Booking: see https://dfieldsolutions.com/en/contact